FBDSC Emails
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Using & Administering |
Contents |
[edit] Automated Emails: Why, When & What
The following is a complete listing of when the Deluxe Shopping Cart Script sends out emails (to either the customer or the admin):
[edit] New Customer Account Created
When a customer successfully creates a new customer account they receive an email with their new account details, including their account password.
Likewise, when an admin manually creates a customer account via the admin section, that customer will receive an email with their new account detils, including their account password.
[edit] Customer Requests Forgotten Account Password
On the customer account login screen, there is a link for customers to follow if they have forgotten their account password. On the forgotten password page, the customer enters their account email. When they submit the form, the script looks for any existing customer accounts, and if found, emails that customer their account password.
[edit] Customer Requests Account Address Change
In the customer's account section, there is a page that allows the customer to request an update to their customer account. They fill out a form with the new address / details, the date the new address takes effect, and the reason for the change. The form contents are emailed to the admin. Note: It is up to the admin to update the customer's account details (view the admin section), as well as to ensure any pending orders have the correct shipping address.
[edit] Transaction Completed
When a customer successfully completes an online transaction with a 3rd party online transaction provider (such as PayPal), the transaction details are added to the database, the order's payment status is updated, and the customer and admin each receive an email detailing the order, customer account, and transaction details.
Likewise, when an admin manually adds transaction details to an order via the admin section, the transaction details are added to the database, the order's payment status is updated, and the customer and admin each receive an email detailing the order, customer account, and transaction details.
[edit] Orderstatus Change
When an admin updates / changes an order's orderstatus via the admin section, the customer receives an email telling them their order status has been updated, and prompting them to login to their customer account to view the current order status and details of their order.
[edit] Admin Requests Invoice Resend
When an admin is viewing an orders orderstatus & details in the admin section, they can request that their copy of the email detailing order, account, and transaction details be resent to the admin email address by clicking the Resend APN button.
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Using & Administering |
